Frequently Asked Questions


What if I have questions about the products that I need?

You can call us at 1-866-232-1741 or email us at  We are available between 9:00 AM and 5:00 PM Monday through Friday, Eastern Standard Time.  If we are not available, leave a message, and we will get back to you the next business day.

How do I know my transaction will be safe?

Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.

What happens after I’ve placed my order?

We will send you a confirmation e-mail and you will then receive your package within 7-10 business days.

How are products delivered to me?

All of our packages are shipped and delivered to you via UPS ground.

What if I have questions about what product to use or how to apply it?

That's what we are here for!  Simply call us at 1-866-232-1741 from Monday through Friday 9:00AM-5:00PM EST and we will gladly assist you with any questions you might have.

What is your refund or exchange policy?

To receive credit for any unused merchandise, please email us at or call 1-866-232-1741 within 30 days from the date of purchase and we will get back to you within 24 hours and provide return instructions. Most products are subject to a 25% restocking fee. Credit will only be issued for full containers or gallon cans less the restocking fee. Empty and partially filled containers or gallons can not be accepted.

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